Privacy Policy

Nonica Privacy Policy

Effective Date: January 2025

Nonica (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with us, or make a purchase.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.

  • Order Information: Details of the products you have purchased and delivery preferences.

  • Device and Usage Information: IP address, browser type, operating system, and website usage data through cookies or similar tracking technologies.

  • Communications: Any correspondence sent to us via email, chat, or other channels.

Note: Payment information (e.g., credit/debit card details) is handled securely by our trusted payment partners—Opayo, Super Payments, and Klarna. We do not store or process payment card details directly on our systems.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process your orders and deliver products to you.

  • To handle customer service inquiries or resolve issues.

  • To send marketing communications (only with your explicit consent).

  • To personalise your shopping experience on our website.

  • To analyse website performance and improve our services.

  • To comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Obligation: To fulfil your orders and provide customer support.

  • Consent: For sending marketing emails or other communications.

  • Legitimate Interests: To improve our services and prevent fraud.

  • Legal Compliance: To comply with tax, regulatory, and other legal obligations.

4. How We Share Your Information

We do not sell your personal data. However, we may share your data with:

  • Payment Processors: Opayo, Super Payments, and Klarna handle payment processing securely. For more information on their privacy practices, please refer to their privacy policies:

  • Service Providers: For delivery services, IT support, and marketing tools.

  • Legal Authorities: If required by law or to protect our rights.

  • Third-Party Platforms: Where necessary for website functionality, such as analytics providers (e.g., Google Analytics).

All third parties are contractually obligated to handle your data in compliance with applicable laws and to ensure its security.

5. Retention of Your Information

We will retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy.

  • Comply with legal obligations.

  • Resolve disputes and enforce agreements.

6. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete data.

  • Erasure: Request deletion of your data where there is no legal reason for us to retain it.

  • Objection: Object to processing for direct marketing or based on legitimate interests.

  • Data Portability: Request transfer of your data to another provider.

  • Withdraw Consent: Withdraw consent for processing where applicable.

To exercise your rights, please contact us at: hello@wearenonica.co.uk

7. Cookies

We use cookies to enhance your browsing experience, analyse website performance, and support marketing campaigns. For detailed information about the cookies we use, please see our Cookie Policy.

8. Data Security

We implement robust security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data.

  • Secure payment processing through trusted providers.

  • Regular security audits and monitoring.

  • Our ecommerce partners security features, including Cloudflare protection, to safeguard your data.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the “Effective Date” updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@wearenonica.co.uk

Phone: 0131 555 6111

Address: Nonica, Sypsies Farm, Crail, KY120 3XA

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